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Easter / Thursday, March 18th: closing at 5PM / Friday 19th : closed / Saturday, 20th : normal opening

This is an automatic translation of the original French version. Only the French version of this text can be used as reference

Data privacy protection

We want to protect your data. All information exchanged on this site is encrypted with SSL technology.

Somes Cookies are stored on your computer. They only concern your choice of language, currency and country.

All personal data will be treated as confidential. Only the information needed to process your order (name, address, email, phone, basket detail) are saved. We do not disclose or divulge your data to anyone, only information that may be required by payment agencies will be communicated to them.

In any case, you have the right to view, modify or delete your listing by contacting us.

The processing of bank cards is entrusted to Postfinance, we do not record or process payment card data. In the same way, in case of payment by Paypal, we do not intervene, the entire financial transaction is managed by Paypal.

General terms of conditions

Site information

We strive to provide you with the most up-to-date website possible. However, despite our efforts, there may be errors in prices, texts, photos ... If we find a flagrant error when ordering, we will contact you.

Price

Our invoices are issued in Swiss francs. Prices are in Swiss Francs (VAT included). Exchange with other currencies is only given for ease of use, the rate is approximate. Top Music SA reserves the right to refuse or cancel an order for a product displayed with a price error.

Payment

You can pay for your order by Paypal or by credit card. On request payment by bank transfer (IBAN) is also possible.

For deliveries to Switzerland, a 10-day invoice payment may be possible. If you choose to pay by invoice we will ask you to pay in advance, especially if this is your first order, in case of problems exceeding the payment period during a previous order, ...

Delays

On each item there is an indicator that tells you if the item is in stock. If it is not in stock, an indicative deadline is calculated according to the latest procurement deadlines, which can not in any case give a right to any compensation.

Delivery

We endeavor to ship your order as quickly as possible. In general, items in stock are sent the same day for an order before 16:00 (if we're open!). However, it may take longer depending on our schedules and those of the post office, or in case of temporary unavailability (especially during holidays or local days off).

All our deliveries are accompanied by an invoice, paid if necessary.

Shipping cost is calculated automatically. In order to reduce the cost of shipping, if we can, we ship the goods that can be in an envelope.

All packages (except envelope) have a postal tracking number.

Shipments abroad are shipped in Recommended.

Responsibilities

The goods travel under the responsibility of the buyer.

You should never refuse a delivery that is not advertised, or that appears to be in a bad or open condition. In case of problems, you must send a complaint by registered letter to the carrier, within 3 days. No compensation or rebate of any kind will be accepted for delivery problems or delivery delays.

Warranty

The goods sold by Top Music SA are guaranteed in accordance with the legal provisions in force in Switzerland and according to the conditions of the manufacturers. The guarantee takes effect on the invoice date (keep the invoice).

Check the status of goods delivered promptly to exclude obvious material and workmanship defects, as well as shipping damage. In accordance with the law, you are obliged to inform us of any defect or anomaly affecting the goods delivered to enable us to remedy it.

Exclusion of warranty

Wear parts (felts, pistons guides, tampons, drum skins, etc.) are excluded from the warranty, in particular but not exclusively, coatings (lacquers, paints, silver plating, etc.) Faults due to improper use or improper maintenance (cleaning, non-drying of the instrument after playing, wrong assembly ...)

Returns

A return without prior authorization will be systematically refused.

We are committed to delivering what you ordered. However, if there should be an error on the delivered goods, you can return it within 5 days by contacting us first.

You can also return within 5 days any merchandise that did not make a special order (i.e. that was in stock at the time of your order). To do this, you must obtain a prior agreement from us. In this case the items must be returned to us at your intact and complete cost in their original packaging and we reserve the right to refuse the return or to apply a penalty in the event that they reach us damaged or incomplete. / p>

It is not possible to return:

  • The items we had to order for you (which were not in stock when ordering from the site)
  • Unpackaged items that have been used at least once (eg, musical instruments)
  • Packaged articles whose packaging has been opened
  • Hygiene articles (reeds, mouthpieces, ...)
  • Items without Return Authorization

Instrument return

We do not ship any instrument under test.

If you want to try an instrument, you must visit our store.

We will not accept returns of musical instruments except in the case of a shipping error on our part.

Applicable law

All sales made on Top Music website are subject to Swiss law.

In the event of a dispute between buyer and seller, the court of Aigle (Switzerland) is the only competent authority.


Top Music SA

We're specialized in selling and repairing Brass and woodwind instruments, drums and percussions

We have a real workshop with all necessary tools and machines and with a graduated repairman.

Our online webshop is on internet since 1996 at www.topmusic.ch. If you didn't find what you're looking for, please contact us !

Top Music SA - Zone Industrielle C 81 - CH-1844 Villeneuve (Switzerland) - +41 (0)219 604 604 - info@topmusic.ch